Payment Policy

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Thank you for choosing Load Box USA for your shipping container and logistics needs. This Payment Policy outlines the payment methods we accept, processing timelines, refund procedures, and security measures. By placing an order with us, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following secure payment options:

✅ Credit & Debit Cards – Visa, Mastercard, American Express, Discover
✅ Bank Transfers (ACH/Wire) – For large orders or commercial clients (contact us for details)
✅ PayPal – Secure online payments
✅ Financing Options – Available for qualified buyers (inquire for terms)

❌ We do not accept:

  • Cash on delivery (COD)

  • Personal or business checks

  • Cryptocurrency

  • Money orders

2. Payment Processing & Authorization

  • Secure Transactions: All payments are processed via PCI-compliant gateways with encryption. We do not store full credit card details on our servers.

  • Authorization Hold: A temporary hold may be placed on your card to verify funds. This is not a charge and will drop within 1-5 business days (depending on your bank).

  • When You’re Charged:

    • For in-stock items, your card is charged when the order ships.

    • For custom/pre-order items, a deposit or full payment may be required at checkout.

3. Invoices & Receipts

  • You will receive an order confirmation email with payment details immediately after purchase.

  • A digital invoice will be sent once your order ships.

  • Need a duplicate invoice? Log in to your account or contact contact@loadboxusa.com.

4. Refunds, Cancellations & Returns

Order Cancellations

  • Before Shipment: Cancel anytime for a full refund. Contact us ASAP at +1 330-694-7638.

  • After Shipment: You may be responsible for return shipping fees.

Refund Processing

  • Refunds are issued to the original payment method.

  • Allow 5-10 business days for the refund to reflect (varies by bank).

  • Exceptions: Custom/built-to-order items may be non-refundable unless defective.

Damaged or Incorrect Items

  • Report issues within 48 hours of delivery.

  • Provide photos + order details to contact@loadboxusa.com for replacement/refund.

5. Fraud Prevention & Security

  • We monitor transactions for suspicious activity.

  • If we detect potential fraud, we may:

    • Request ID verification.

    • Temporarily hold the order for review.

    • Cancel high-risk transactions.

6. Policy Updates

We reserve the right to update this policy. Changes will be posted here with the latest revision date.

7. Contact Us

For payment questions, disputes, or assistance:

📞 Call: +1 330-694-7638
📧 Email: contact@loadboxusa.com
📍 Visit: 5155 Warner Rd, Cleveland, OH 44125

Load Box USA is committed to transparent, secure, and hassle-free transactions. Thank you for your business!

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