Return & Refund Policy

At Load Box USA, we are committed to delivering top-quality shipping containers and related products. We proudly stand behind the integrity of our merchandise and aim to ensure a clear, fair, and efficient return and refund process for every customer. Please review the policy below to understand your rights and responsibilities when returning a product.

1. Return Eligibility

✅ Items Eligible for Return

• Standard (unmodified) containers returned within 30 days of delivery.

• Defective or damaged items reported within 48 hours of delivery.

• Incorrect items shipped in error by Load Box USA.

❌ Items Not Eligible for Return

• Custom-built or modified containers (e.g., cut, welded, painted, or altered).

• Containers damaged due to misuse, mishandling, or customer negligence.

• Special orders or personalized products not part of regular stock.

• Products not in their original, new condition (e.g., missing parts, excessive wear).

2. Return Process

Step 1: Request a Return Authorization (RMA)
Contact us within 30 days of delivery to initiate your return:

📧 Email: contact@loadboxusa.com
📞 Phone: +1 330-694-7638

Include the following in your request:

• Order number

• Description of the issue

• Clear photos or videos (if applicable)

We will provide you with a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will not be accepted.

Step 2: Return the Product

• Returns must be dropped off at an approved drop-off location (details provided after RMA issuance).

• Customers are responsible for return shipping costs, unless the return is due to an error by Load Box USA.

• Use a trackable and insured shipping method to ensure safe delivery.

Step 3: Inspection & Refund
Once we receive your return, our team will inspect the product within 5 business days. If approved, the refund will be processed to the original payment method within 10 business days.

3. Refund Details

✅ What’s Refunded:

• Full purchase price of the returned product(s).

❌ What’s Not Refunded:

• Original shipping and delivery charges, unless the return is due to our error.

• Items returned in used or damaged condition may receive partial refunds, subject to deductions for missing parts or excessive wear.

💲 Restocking Fees:

• No restocking fees apply.

4. Exchanges

Yes, we accept exchanges.
If you wish to exchange a product (e.g., for a different container size or model), contact us within 30 days of delivery. All exchanges are subject to:

• Product availability

• Condition approval upon inspection (if applicable)

• Price differences and return shipping fees (unless due to Load Box USA’s error)

📧 Email: contact@loadboxusa.com
📞 Phone: +1 330-694-7638

5. Damaged or Defective Items

Please report any damaged or defective item within 48 hours of delivery. Include:

• Photos or video clearly showing the issue

• Your order number and delivery details

We will quickly arrange a repair, replacement, or full refund—at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check your bank or credit card account for pending transactions.

• Contact your payment provider, as some banks may require additional time.

• If still unresolved, email contact@loadboxusa.com for further help.

7. Product Condition & Return Window

8. Policy Updates

This policy may be updated at any time. The latest version will always be available on our website, along with the most recent revision date.

9. Contact Us

Load Box USA
📍 5155 Warner Rd, Cleveland, OH 44125
📧 contact@loadboxusa.com
📞 +1 330-694-7638