Terms Of Service

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Welcome to Load Box USA (“we,” “us,” or “our”). By accessing or using our website, products, or services, you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our services.

1. Services Overview

Load Box USA specializes in:
✔ Shipping container sales & rentals
✔ Logistics & transportation services
✔ Custom modifications & related products

We reserve the right to modify or discontinue services at any time without notice.

2. User Accounts & Responsibilities

  • Registration: Some features require account creation.

  • Security: You are responsible for maintaining account confidentiality and all activities under your account.

  • Accuracy: Provide truthful, current information. False details may result in account termination.

  • Termination: We may suspend or terminate accounts for violations of these Terms.

3. Orders & Payments

  • Pricing: All prices are in USD and subject to change. Errors may be corrected prior to shipment.

  • Payment Methods: Credit/debit cards, PayPal, bank transfers (see Payment Policy).

  • Order Acceptance: We reserve the right to refuse/cancel orders (e.g., pricing errors, fraud, or stock issues).

4. Shipping & Delivery

  • Governed by our Shipping Policy.

  • Delivery timelines are estimates only—delays may occur due to carrier issues, weather, or customs.

  • Inspect shipments immediately—report damage within 48 hours of delivery.

5. Returns, Refunds & Cancellations

  • See our Return Policy for eligibility and procedures.

  • Custom/modified containers may be non-refundable unless defective.

  • Refunds are issued to the original payment method within 5–10 business days.

6. Prohibited Conduct

You agree not to:
❌ Use our services for illegal activities.
❌ Reverse-engineer, hack, or disrupt website functionality.
❌ Resell containers without authorization.
❌ Submit false claims (fraudulent chargebacks, warranty abuse, etc.).

7. Intellectual Property

  • All website content (logos, text, images, software) is owned by Load Box USA or licensed partners.

  • Unauthorized use (copying, scraping, reselling content) is prohibited.

8. Disclaimers & Liability

  • “As Is” Basis: Products/services are provided without warranties (express or implied).

  • Limitation of Liability: We are not liable for:

    • Indirect, incidental, or consequential damages.

    • Delays or errors beyond our control (e.g., carrier issues, natural disasters).

9. Indemnification

You agree to indemnify Load Box USA against claims arising from:

  • Your misuse of services.

  • Violations of these Terms or third-party rights.

10. Governing Law & Disputes

  • These Terms are governed by Ohio law, without regard to conflict-of-law principles.

  • Disputes will be resolved in Cuyahoga County, OH courts.

  • Class Action Waiver: Claims must be brought individually—not as class actions.

11. Policy Updates

We may revise these Terms at any time. Changes take effect upon posting. Continued use = acceptance.

12. Contact Us

For questions or disputes:

📞 Phone: +1 330-694-7638
📧 Email: contact@loadboxusa.com
📍 Address: 5155 Warner Rd, Cleveland, OH 44125

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